At Aqua Hygiene water filter, we are committed to providing the best possible product and customer experience, period. However, we are aware that there may be times when things do not go exactly as planned. In that case, we would appreciate the opportunity to work with our customers to remediate any concerns or issues that arise. We look forward to being a loyal partner in all your water treatment needs.

Residential Products

Aqua Hygiene Water Filter Items may be returned inĀ new, unused, and unopened, in the original packaging, within 15 days of delivery for a full refund or store credit less actual shipping costs. Return shipping fees are the responsibility of the customer unless the item received is deemed incorrect or defective. It is the customer’s responsibility to ensure the return for the full value in case of transportation damage.

There are no returns on products that have been installed or used, except for standard warranty replacement according to our stated warranty.

NOTE: Commercial Reverse Osmosis Systems are not covered under Residential Products Return Policy, because they are indeed commercial products. They are covered under the Commercial Return Policy, see below.

Non-Aqua Hygiene water filter Systems Brand Residential Items may be returned in new, unused, and unopened, in the original packaging, within 7 days of delivery, for a full refund or store credit less actual shipping costs. Return shipping costs are the responsibility of the customer unless the item received is deemed incorrect or defective. It is the customer’s responsibility to ensure the return for the full value in case of transportation damage.

A Return Authorization Number must be obtained from our customer support before returning items for any reason. There may be a restocking fee of up to 40% depending on the item.

If exchanging items, the returned item(s) must be received before replacement item(s) are sent. A Return Authorization number must be obtained from customer support before returning items for any reason. Shipping charges for exchanged or replaced items will be the responsibility of the customer. It is the customer’s responsibility to ensure the return for the full value in case of transportation damage.

A request for a Return process takes from 24-72 business hours for a response.

Refused Orders: If an order is refused, the customer is responsible for the costs of shipping to and from their location as well as a restocking fee of up to 40%.

Refunds will be processed after the receipt of the product and then a quarantine period of 14 days. Refunds will then begin the internal process, please allow for 14 additional business days. It may take several more days for bank processing before funds are received.

Return Instructions

RECEIVED WRONG ITEM / PROBLEM WITH ITEM – If you received the wrong item or there is a problem or damage with your item, please contact our Customer Service within 3Days of delivery received.

Please contact Aqua Hygiene Water Fitler at (971) 5 680 85928 or Sales@waterfilterdubai.com.